LaQuita A. Bowles
7017 Highview Terrace Apt. #301
Hyattsville, MD 20782
Contact: 301-537-6112
laquitabowles24@gmail.com
Objective: Seeking a position that will benefit from my positive interaction skills in the customer service, Sales Management, security, Hotel & Hospitality industry. A position where my 10+ years experience can improve the customer satisfaction.
Qualifications
➢ Excellent Communication Skills
➢ Ability to send and receive emails
➢ Customer Service Expert
➢ Computer skills
➢ Organizational skills
➢ Ability to work under pressure
➢ Team Player
➢ Receptionist
➢ Book Logging/Reports
➢ Strong Leadership Skills
EDUCATION
Cardozo Senior High School 2002-2006 Diploma
University of Phoenix Major: Criminal Justice Minor: Business Management 2009-2011 24credits
Work Experience
Courtyard by Marriott November 2011-May 2013
Unarmed Special Police Officer
Patrolled all areas of the property, assisted guest with room access, Monitored Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrance and all elevators at scheduled times, respond to accidents, guests complaints, and any emergency’s. Contact EMS or administer first aid/CPR as required. Complete incident reports to document all Security/Loss Prevention related incidents. Escort any unwelcomed persons from the property without interrupting the orderly flow of operations. Call for assistance using proper code response, complete a Loss Prevention summary/daily activity report, handle all Lost and found, etc…
Washington Marriott Wardman Park April 2012-September2012
Unarmed Special Police Officer
Secure premises and personnel by patrolling property, monitored surveillance equipment, inspecting buildings, preventing access points, permitting entry to unauthorized personnel, complete reports by recording observations, handled employee/ Guest injury reports, reported to Managers when necessary ,assist Guest with transportation, Cross training ( HSKP, and Front Desk), answer telephones daily, conduct 3 tours daily throughout property, conducting other duties assigned. ( Cross Train Property)
Giant Foods February 2010-June 2011
Service Deli Clerk
Responsible for preparing, slicing, wrapping, weighing, pricing, and merchandising the department’s deli products. Deli products include deli meats, cheeses, salads, sandwiches, dips, gourmet and hot case items. Informed customers about our deli products and services and help increase sales by handing out food samples and by recommending additional items to customers.
Radio Shack December 2009- August 2010
Sales Associate
Greeted every customer with enthusiasm and energy. Serving and selling to multiple customers while offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner. Execution of non-negotiable standards of store operations, including stocking, cleaning, merchandising, etc., performing other duties as needed.
Papyrus March 2008- November 2009
Key Holder
Assumed responsibility for opening and closing the store and securing all assets, Maintained the store security system; including building security and cash handling.
Personally available to all customers to communicate and identify their needs and address their questions and concerns. Assumed manager responsibilities in the absence of the Store Manager
Downtown Locker Room January 2005-March 2008
Assistant Manager-Retail
Responsible for the overall operation of a store, including establishing and maintaining customer service, measuring business trends, maximizing sales and profitability by developing staff, controlling expenses, shortages, all aspects of merchandising including inventory control, management of funds, media, inventory and payroll. You will plan and assign daily goals, tasks and assignments. Regularly lifted and carried up to 50 pounds, processed information and merchandise using a POS Register system, climb ladders, and worked varied hours and days as business dictates.
Trainings/Certifications
CPR & First Aid
SPO License
Food Handling
Certified Trainer
*References on separate page
LaQuita A. Bowles
7017 Highview Terrace Apt. #301
Hyattsville, MD 20782
Contact: 301-537-6112
laquitabowles24@gmail.com
References
Anna-Kay Chaplin
Courtyard by Marriott
515 20th Street NW
Washington DC
Manager
202-802-3740
Ada Del Cid
3100 14th NW
Washington DC
Manager
Radio Shack
240-501-4888
Judith Woodson
Papyrus
50 Massachusetts Ave NE
Washington DC
Manager
202-448-2901